Terms & Conditions

1. Introduction

2. Eligibility

• Customers must provide accurate information while using our website.
• Users must be legally capable of entering into a transaction.
• We reserve the right to restrict access to users who misuse our services.

3. Account Registration

• Customers are responsible for maintaining the security of their accounts.
• You must provide a valid phone number and other required information.
• Any activity performed through your account will be treated as activity authorized by you unless reported otherwise.

4. Products and Availability

• All products are subject to availability.
• Product images are provided for reference and actual packaging may differ.
• Product descriptions, prices and other details may be updated without prior notice.
• If a product becomes unavailable after an order is placed, we may contact you regarding an alternative or cancellation.

5. Orders and Confirmation

• Placing an order does not automatically guarantee its acceptance.
• Orders are subject to availability and confirmation by MKirana.
• We reserve the right to cancel an order in case of incorrect information, stock unavailability or other valid reasons.
• Customers will be informed about significant changes to their orders.

6. Pricing and Payments

• All product prices are displayed in Indian Rupees (INR).
• Prices may change without prior notice, but confirmed orders will be handled according to the applicable order details.
• Customers must complete payment using the payment methods made available on the website.
• Any applicable delivery charges will be displayed before order confirmation.

7. Delivery Policy

• MKirana currently provides delivery services within its designated village delivery area only.
• Orders placed outside the supported delivery area may not be accepted.
• Delivery times are estimates and may vary due to availability, weather or operational circumstances.
• Customers must provide accurate delivery addresses and contact information.
• Customers should be available to receive their orders at the provided address.

8. Order Cancellation

• Customers may request cancellation before the order is prepared or dispatched.
• Once an order has been dispatched, cancellation may not be possible.
• MKirana reserves the right to cancel orders due to stock shortages, incorrect information or operational issues.
• Any eligible refund will be processed according to the applicable payment method and refund policy.

9. Returns and Refunds

• Customers should check their products at the time of delivery.
• Incorrect, damaged or defective products should be reported to MKirana as soon as possible.
• Customers may be asked to provide photographs or other details to verify the issue.
• Refunds or replacements will be provided where the claim is verified and eligible.
• Perishable, opened or used products may not be eligible for return unless they are defective, damaged or incorrect.
• Approved refunds will be processed through the applicable refund method.

10. Customer Responsibilities

Customers agree to:

• Provide accurate personal and delivery information.
• Avoid placing fake, fraudulent or misleading orders.
• Use the website only for lawful purposes.
• Avoid activities that may disrupt the website or its services.
• Treat store staff and delivery personnel respectfully.

11. Privacy and Personal Information

12. Limitation of Liability

MKirana will make reasonable efforts to provide accurate product information and reliable services. However, we are not responsible for temporary website interruptions, delivery delays caused by circumstances beyond our control or indirect losses arising from the use of our website.

13. Changes to Terms & Conditions

14. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us.